Order Fulfillment

Orders Overview

Jet first receives every product order and then transmits that order and shipping information via API to the Retail Partner selected for fulfillment. The order will first be in a created state for 30 minutes wh...

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Shipping Overview

Jet has put in place specific fulfillment expectations for our Retail Partners to abide by. In this section you will find everything you need to know about shipping on Jet.com. Skip Forward to the Section You ...

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Fulfillment Overview

Jet Retail Partners have the option to fulfill orders from their own fulfillment centers or from third-party drop shippers. Retailers will be able to choose specific operational settings for each of the fulfill...

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Order Cancellations

If you need to cancel an order that you’re dealt by Jet, you should reject the order at the acknowledgement level. Jet operates on a fill or kill policy. However, canceling an order can occur on two different l...

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Returns

Jet strives to take the hassle out of returns for both Retail Partners and Jet Members. We offer our Jet Members a consistent returns policy across all of our Retail Partners, where Jet’s Member Services team h...

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