Jet Members

Our customers, or as we like to call them, our Jet Members, will receive access to savings on millions of items through Jet. Membership is free and includes some great perks:
  • Savings on everything a member buys
  • Tools to unlock bonus savings
  • Free shipping for orders over $49
  • Free returns within 30 days
 

Jet Member Savings

Jet offers incentives for our Jet Members to remove additional costs from the e-commerce system through various "Bonus Savings". These bonus savings increase the economic benefits for shoppers and retailers alike.

How Does Jet Provide Member Savings?


Jet Retail Partner Commissions = Jet Member Savings

A portion of Retailer’s commissions are passed through to shoppers as savings, driving great value for our Jet Members.

Retailers can also choose to provide additional incentives and "Bonus Savings" to Jet Members using the Jet Rules Engine. Some of these "Bonus Savings” include payment method savings, e-mail marketing opt-in savings, incentives to waive free returns, and incentives to build larger, more profitable baskets.

Dedicated Jet Member Support


Jet has a dedicated Member Services Team available to assist our Jet Members from 5 AM to 9 PM, MST.

Jet Member Services serves as the single point of contact for all Jet Member support needs, including shipping, return or refund related questions. We remove the customer service responsibility off of our retailers and ensure a consistent customer experience for all Jet Members.

Jet Member Services is available from 5 AM to 9 PM, MST.
  • Email at help@jet.com
  • By phone or SMS Text at 1-855-538-4323
  • Through Chat via Jet.com

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